Returns and FAQs
🚚 Shipping costs
🇮🇹 Italy: Free.
✦ All orders are shipped via tracked courier.
✦ Delivery time: 2–4 working days in Italy.
🔄 Return Policy
You have 14 days from delivery to return or exchange a product.
Items must be in perfect condition, with tags and no signs of use.
✅ Returns are free in all cases : you will receive the label and instructions from us via email.
👉 To initiate a return, go to the Returns page on our website or email us at 📧 orders@bernardiniofficial.com indicating your order number.
After verifying the item, we will issue the refund to the same payment method used.
❓ Frequently Asked Questions (FAQ)
What sizes do you offer?
In addition to standard sizes, we also offer custom sizes to ensure the best fit.
Are the products new or used?
All items are new, carefully selected and checked one by one.
How long does the order take to arrive?
Usually within 2–4 working days in Italy.
How can I pay?
We accept credit/debit cards, PayPal, and other secure methods through Shopify.
Can I exchange a size?
Yes, within 14 days of receipt. Simply contact us by email at orders@bernardiniofficial.com.